Search index asset management 17/12

We are pleased to inform you that the problem has been solved completely.

The problem emerged after a change to the implementation of the Asset Management search index creation. The environments of various customers with massive Asset Management databases were impacted by this. To solve the issue it was decided to reverse the change.

In order to avoid this from happening again we are in the process of making the new implementation more robust, and capable of handling the load even with massive Asset Management databases. Furthermore, we are going to adjust our performance test database to better emulate such real-world databases.

We apologize for any inconvenience that was caused and thank you for your patience.

Our teams will make a change to impacted customers overnight , tomorrow morning customers that have experienced this issue should no longer be impacted.

Our teams will make a change to impacted customers overnight , tomorrow morning customers that have experienced this issue should no longer be impacted.

Our teams are still investigating the issue. 

We apologize for the inconvenience.

The Asset Development Team are still investigating this issue.

We apologise for the inconvenience.

We are currently experiencing system wide disruptions with search indexes in the asset management module. As a result the searching function for the asset management module may not be functioning as expected.
We are aware of the problem and are working on a solution.


To help us troubleshoot this issue, please add the following information to your ticket when you are affected by this disruption:
- The date and time of the last reproduction of this issue
- The username of the user that reproduced this issue
- A description of what the user was doing in TOPdesk
- Browser activity and network traffic logs in a .HAR file, see KI 11015 on how to gather this information.

Please contact TOPdesk Support after submitting an incident, so we can store additional logfiles to investigate this.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR24 12 4748.