Major: EU1 disruption

The EU1 hosting disruption has been resolved. All environments are operating normally, and no further issues have been detected. An RCA will be published once the investigation is complete.

All customer environments, including mail import and file uploads, are now operational. We will continue monitoring the situation and plan to close the incident after successful verification. A root cause analysis (RCA) will be completed and published on the status page. Customers still experiencing issues should contact support.

Mail import and file uploads may be affected by this major disruption. Some systems have been restarted, and overall system health is improving.

Our engineers are investigating networking issues in the EU1 hosting location. We have opened a support ticket with Microsoft. While some customers can access their environments again, our monitoring still indicates ongoing problems.

We are currently experiencing disruptions with the EU1 hosting location. As a result your TOPdesk environment may not be available.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.

E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 08 4429.