Email Delivery Delays – UK2 Datacenter

The email delivery issue in our UK2 datacenter has been resolved, and the mail queue is back to normal levels. The issue was related to outgoing emails sent from custom domains without the necessary SPF record configuration.

To prevent similar issues in the future and ensure timely delivery, we recommend configuring your SPF records to include spf.topdesk.net if you use the TOPdesk mail server. Alternatively, using your own mail server for outgoing emails is also advised.

Thank you for your patience and cooperation.

We are continuing to investigate this issue.

We are currently experiencing a throttling of our email server in the UK2 datacenter, which may cause delays in sending outgoing emails. 

This is caused by multiple customers not configuring their SPF record correctly to include spf.topdesk.net

Our support team is actively contacting these customers to resolve the matter as quickly as possible. In the meantime, but also in general, we recommend using your own mail server for outgoing emails, rather than the TOPdesk mail server, to help ensure timely delivery.

Thank you for your understanding and cooperation.

To inform TOPdesk you are affected by this issue, please visit My TOPdesk.