External Major - Automated action for asset assignment

Dear Customers,

Our development team has rolled out a fix, resolving the issue affecting automated actions in the asset module.

The solution does have an instant effect in your environments, and no further steps are needed to have this solved.

Our apologies for the inconvenience.

A Root Cause Analysis (RCA) will be posted on the TOPdesk status page once available.

Dear Customers,

We are investigating an issue affecting automated actions in the asset module.

Fields related to 'assigned_persons' are affected and no longer return values, potentially breaking action sequences.
This could cause issues assigning assets to persons, unassigning assets to persons or retrieving information about assets assigned to a person, using the API.

We have been able to reproduce the steps for this behavior and are working actively to mitigate the issue.

Please visit my.topdesk and indicate if you are affected in any way.

Our apologies for the inconvenience. Please follow www.status.topdesk.com

We are currently experiencing disruptions regarding the Asset module and automated actions

Automated actions for Asset management are failing.
Fields related to ${(_linkAdded["assignment_persons"] and ${(_linkRemoved["assignment_persons"] are affected and no longer give a value.
The error message can differ depending on what is being done in the step.
Examples are: 

{"errors":{"personTopDeskId":["The personTopDeskId field is required."]}
{"errors":[{"errorCode":"parse_error","appliesTo":["id"],"errorMessage":"uuid has invalid length"}]}

We are aware of the problem and are working on a solution.

To help us troubleshoot this issue, please add the following information to your ticket when you are affected by this disruption:
- The date and time of the last reproduction of this issue
- The username of the user that reproduced this issue
- A description of what the user was doing in TOPdesk
- Browser activity and network traffic logs in a .HAR file, see KI 11015 on how to gather this information.

Please contact TOPdesk Support after submitting an incident, so we can store additional logfiles to investigate this.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.

E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 11 5294.