Outage in Torq
[US] - Workflow executions experiencing degraded performance and missing step data in BuilderBox
Resolved MajorIncident Report
We are currently investigating an issue with Builderbox where some workflow executions are experiencing degraded performance and failing to return step results.
Our engineering team is actively looking into the root cause, and we will provide updates as more information becomes available. Affected region: US.
Components affected
Torq Workflows AutomationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/18/2026 12:38PM
This incident has been resolved.
MONITORING
about 1 month ago - at 06/18/2026 12:25PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 month ago - at 06/18/2026 12:07PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 1 month ago - at 06/18/2026 11:50AM
Identified - We have identified a potential root cause involving increased load on our database cluster and are currently working on a mitigation plan to restore normal performance levels.
Some workflow executions may still experience delays or missing step data in BuilderBox in the interim.
We will provide another update once the mitigation is underway.
INVESTIGATING
about 1 month ago - at 06/18/2026 11:38AM
We are currently investigating an issue with Builderbox where some workflow executions are experiencing degraded performance and failing to return step results.
Our engineering team is actively looking into the root cause, and we will provide updates as more information becomes available. Affected region: US.
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