Outage in Torq
[US] Performance Issues: Intermittent errors loading Cases dashboards
Resolved MinorIncident Report
We are currently investigating this issue.
Components affected
Torq Administration PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/18/2026 02:57PM
This incident has been resolved.
MONITORING
about 1 month ago - at 06/18/2026 02:02PM
Root Cause Identified: We isolated the intermittent errors to an edge case within a specific query that triggered between 13:26 and 13:35 UTC.
Mitigation: The underlying code path causing the issue has been disabled.
Current Status: Errors have subsided, and we are continuing to monitor the dashboards to ensure stability.
INVESTIGATING
about 1 month ago - at 06/18/2026 01:46PM
Update: We continue to investigate the intermittent errors on the Cases dashboards.
Performance is currently showing signs of improvement.
The team is focused on identifying the root cause.
INVESTIGATING
about 1 month ago - at 06/18/2026 01:37PM
We are currently investigating this issue.
Latest Torq outages
[US] - Delays ingesting activity logs - 15 days ago
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[US] - Workflow executions experiencing degraded performance and missing step data in BuilderBox - about 1 month ago
[US] Delayed workflow executions - about 2 months ago
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