Outage in Total Expert

Journey access settings are not being reflected appropriately

Resolved Minor
May 30, 2025 - Started 7 days ago - Lasted 3 days
Official incident page

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Outage Details

We are investigating an issue with some users not being given access to Journeys when it looks like, according to access settings, the user should have access.
Components affected
Total Expert Email Messages
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 06/02/2025 01:45PM

This incident has been resolved.

MONITORING 7 days ago - at 05/30/2025 11:14PM

We have implemented a fix in our Production environment, and will continue to monitor the situation over the weekend.

IDENTIFIED 7 days ago - at 05/30/2025 10:03PM

At this time, we are confident we have discovered the most likely cause. We are actively working on a resolution.

IDENTIFIED 7 days ago - at 05/30/2025 08:59PM

We have identified a likely cause, and will be implementing a fix.

INVESTIGATING 7 days ago - at 05/30/2025 07:48PM

We are investigating an issue with some users not being given access to Journeys when it looks like, according to access settings, the user should have access.

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