Outage in Total Expert
Journey access settings are not being reflected appropriately
Resolved MinorIncident Report
We are investigating an issue with some users not being given access to Journeys when it looks like, according to access settings, the user should have access.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 06/02/2025 01:45PM
This incident has been resolved.
MONITORING
5 months ago - at 05/30/2025 11:14PM
We have implemented a fix in our Production environment, and will continue to monitor the situation over the weekend.
IDENTIFIED
5 months ago - at 05/30/2025 10:03PM
At this time, we are confident we have discovered the most likely cause. We are actively working on a resolution.
IDENTIFIED
5 months ago - at 05/30/2025 08:59PM
We have identified a likely cause, and will be implementing a fix.
INVESTIGATING
5 months ago - at 05/30/2025 07:48PM
We are investigating an issue with some users not being given access to Journeys when it looks like, according to access settings, the user should have access.
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