Outage in TPG Telecom
Delayed inbound SMS and Reporting for inbound SMS
Resolved MinorIncident Report
We are continuing to work on a fix for this issue.
Outbound messages are being sent as normal, however they may not show as being sent or delivered within the web portal. There are delays to updating the sent messages page, campaign reports and inbox.
Message delivery reporting and Inbox notifications services are still experiencing delays between 10 and 30 minutes.
Recommendations:
- Customers are advised not to resend campaigns currently.
- Please allow time for message delivery reporting and inbox notification processing to catch up.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 07/24/2024 04:38AM
This incident has been resolved.
MONITORING
almost 2 years ago - at 07/24/2024 03:27AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
almost 2 years ago - at 07/24/2024 02:06AM
We have identified the root cause of this issue and are working on remediation activities.
Outbound messages are being sent as normal, however they may not show as being sent or delivered within the web portal. There are slight delays to updating the webhooks events, sent messages page, campaign reports and inbox.
IDENTIFIED
almost 2 years ago - at 07/24/2024 12:41AM
We have identified the root cause of this issue and are working on remediation activities.
Outbound messages are being sent as normal, however they may not show as being sent or delivered within the web portal. There are delays to updating the sent messages page, campaign reports and inbox.
IDENTIFIED
almost 2 years ago - at 07/23/2024 11:00PM
We are continuing to work on a fix for this issue.
Outbound messages are being sent as normal, however they may not show as being sent or delivered within the web portal. There are delays to updating the sent messages page, campaign reports and inbox.
Message delivery reporting and Inbox notifications services are still experiencing delays between 10 and 30 minutes.
Recommendations:
- Customers are advised not to resend campaigns currently.
- Please allow time for message delivery reporting and inbox notification processing to catch up.
Latest TPG Telecom outages
Support Emails Not Working - 2 months ago
Issue Adding or Editing Contacts in the UI - 3 months ago
AU - Outbound Message Delays - 3 months ago
HUB Portal - Web Portal Unresponsive - over 1 year ago
Outbound SMS and Reporting Delays - almost 2 years ago
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