Delayed inbound SMS and Reporting for inbound SMS

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified the root cause of this issue and are working on remediation activities.

Outbound messages are being sent as normal, however they may not show as being sent or delivered within the web portal. There are slight delays to updating the webhooks events, sent messages page, campaign reports and inbox.

We have identified the root cause of this issue and are working on remediation activities.

Outbound messages are being sent as normal, however they may not show as being sent or delivered within the web portal. There are delays to updating the sent messages page, campaign reports and inbox.

We are continuing to work on a fix for this issue.

Outbound messages are being sent as normal, however they may not show as being sent or delivered within the web portal. There are delays to updating the sent messages page, campaign reports and inbox.

Message delivery reporting and Inbox notifications services are still experiencing delays between 10 and 30 minutes.

Recommendations:
- Customers are advised not to resend campaigns currently.
- Please allow time for message delivery reporting and inbox notification processing to catch up.