Message Delivery Degradation

This incident has now been resolved, and our platform messaging services is operating normally. Message flow has returned to regular capacity, and no further issues are being observed.

As part of the recovery process, messages submitted between 2:40 PM AEST on 25 June 2026 and 1:00 AM AEST on 26 June 2026 may remain in an ENROUTE status but will not be delivered. If these messages are still required, they will need to be resent.

Our engineering teams are continuing to work with all relevant parties to complete a thorough root cause investigation. A Root Cause Analysis (RCA) will be shared once the investigation has concluded.

We apologise for the disruption this incident caused and thank you for your patience and understanding throughout the recovery process.

Messaging services within our platform continue to operate at normal capacity, with message sending and delivery performing as expected.

Our engineering teams are not observing any further issues related to this incident and continue to closely monitor platform performance to ensure ongoing stability.

Work is now focused on a comprehensive investigation into the outage that occurred yesterday. Our engineering teams are collaborating with all relevant parties to determine the root cause and will provide further information as it becomes available.

A fix has been implemented and messaging services have recovered. We have completed validation testing and confirmed message sending and delivery are functioning as expected.

Our teams will continue to closely monitor platform performance to ensure stability. We are not currently observing any further issues related to this incident.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are actively working on restoring service through mitigation steps, including redirecting traffic to a stable alternative messaging setup. External support is also engaged and working in parallel on recovery efforts.

We will provide further updates as progress is made or as new information becomes available.

We are continuing to investigate this issue.

We are actively working on restoring service through mitigation steps, including redirecting traffic to a stable alternative messaging setup. External support is also engaged and working in parallel on recovery efforts.

We will provide further updates as progress is made or as new information becomes available.

We are continuing to investigate this issue.

We are working on high priority together with external resources to restore service. Further updates will follow as more information becomes available.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate the issue. Our engineering teams are actively working to restore normal service as quickly as possible.

We are continuing to investigate this issue.

We are continuing to investigate an issue affecting outbound message delivery.
As a precaution, new message submissions are currently paused while we stabilise the system.

Our engineering teams are actively working to restore normal service. Further updates will follow as more information becomes available.

Our investigation is ongoing, and we have not yet been able to definitively identify the root cause of the issue affecting outbound message delivery within the platform.
To prevent further message backlog growth and reduce the risk of additional duplicate deliveries, we have implemented the following mitigation measures:

Message submissions are being temporarily blocked and will return Failed responses.
Message workers have been stopped to prevent further processing of impacted traffic.
Queued messages are being redirected to a new queue for post-incident analysis and recovery efforts.

Customers using SMPP may still be able to submit messages during this period. As a result, some message duplication may continue to occur until the incident is fully resolved.

As part of our recovery strategy, messages queued from the start of the incident will not be automatically reprocessed. While some of these messages may already have been successfully delivered after experiencing delays, others may not have been sent. Customers should be aware that message reconciliation and potential resubmission may be required once service has been restored.

Our engineering teams remain actively engaged in identifying the root cause and restoring normal service. We will continue to provide updates as new information becomes available.

We have identified an issue within the internal systems responsible for routing messages to downstream mobile network operators.

Since approximately 14:30 AEST, messages within our platform have been intermittently becoming stuck in a router worker process, resulting in delays to outbound message delivery.

While the issue is ongoing, small batches of queued messages are continuing to be processed and delivered approximately every few minutes. Customers may also observe duplicate message deliveries in some cases as a result of this issue.

Our engineering teams are actively investigating the root cause and working to restore normal service as quickly as possible. Once the issue has been resolved, we expect queued messages to resume processing and be delivered automatically.

We will provide further updates as more information becomes available.

We are still investigating an issue impacting outbound message delivery and engaging additional resources to help restore normal service as quickly as possible.

Further updates will be provided as more information becomes available.

We are investigating an issue impacting outbound message delivery across all regions.

Customers will experience delays in message processing and delivery, with message statuses remaining in "Enroute" for longer than expected. This issue is affecting outbound message sending across our platform.

Our engineering teams are actively investigating the root cause and working to restore normal service as quickly as possible.

We will provide further updates as more information becomes available.

We are currently investigating an issue causing message delivery degradation.

Customers may experience delays in message processing, with some message statuses remaining in "Enroute" for longer than expected.

Our engineering teams are actively investigating the root cause and working to restore normal service as quickly as possible.

We will provide further updates as more information becomes available.