Outage in TravelBank

Expense Approval Page Loading Issue

Resolved Major

September 30, 2025 - Started 5 months ago - Lasted about 17 hours
Official incident page

Incident Report

There is currently an issue causing the expense report approvals page to fail to load for some users. It appears to impact organizations with large numbers of custom field categories more frequently. We have identified the underlying issue and are validating a fix. The patch will be released this evening and the status will be updated accordingly.

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 10/01/2025 03:56PM

After monitoring the Expense Report loading issue since releasing the fix last night we have confirmed there have not been any further instances of the issue. Please reach out to our customer support if you are experiencing any issues.

MONITORING 5 months ago - at 09/30/2025 11:13PM

The fix for the issue has been released. We will continue to monitor to ensure it is working as expected. Please reach out to our customer support if you have any further issues.

IDENTIFIED 5 months ago - at 09/30/2025 11:09PM

There is currently an issue causing the expense report approvals page to fail to load for some users. It appears to impact organizations with large numbers of custom field categories more frequently.
We have identified the underlying issue and are validating a fix. The patch will be released this evening and the status will be updated accordingly.

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