Outage in TravelBank

Car Booking Confirmation Email Issue

Resolved Major

July 23, 2025 - Started 7 months ago - Lasted 1 day
Official incident page

Incident Report

Car booking confirmation emails are currently not being sent. Your booking is still successful, and all details can be found in the app under My Trips. If you need help verifying your booking or have any questions, please reach out to support or chat with us while we're working to restore the confirmation emails. Apologies for the inconvenience!

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 07/25/2025 12:21AM

A fix has been implemented and car booking confirmation emails are now sending as expected.

IDENTIFIED 7 months ago - at 07/23/2025 09:03PM

The root issue causing the car confirmation emails to not be sent has been identified. A fix has been created and is currently scheduled for release tomorrow evening.

INVESTIGATING 7 months ago - at 07/23/2025 03:17PM

Car booking confirmation emails are currently not being sent. Your booking is still successful, and all details can be found in the app under My Trips.
If you need help verifying your booking or have any questions, please reach out to support or chat with us while we're working to restore the confirmation emails. Apologies for the inconvenience!

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