Outage in Tray.ai

Degraded On-Prem Connector Performance

Resolved Minor

June 10, 2025 - Started 12 months ago - Lasted 31 minutes
Official incident page

Incident Report

We encountered an error with on-prem connector executions at 14:31 GMT. Customers using on-prem connections may have noticed a disruption in executions for those connectors. Our engineering teams have applied a fix and are currently monitoring the results. We apologize for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding.

Components affected

Tray.ai Other

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 06/10/2025 03:07PM

This incident has been resolved and all our systems are operational.

We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.

Thank you for your patience and understanding.

MONITORING 12 months ago - at 06/10/2025 02:56PM

We encountered an error with on-prem connector executions at 14:31 GMT. Customers using on-prem connections may have noticed a disruption in executions for those connectors. Our engineering teams have applied a fix and are currently monitoring the results.

We apologize for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.

Thank you for your patience and understanding.

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