Outage in Tray.io

Degraded Application Performance

Resolved Minor
November 26, 2024 - Started about 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue that is causing an extended time between a failing step and its retry. This only affects previous failures from an earlier issue; all new failures and retries are not affected. You may experience lengthened execution times if a step in your workflow fails and attempts to retry the step. If you have any questions or concerns, please feel free to reach out to support@tray.ai
Components affected
Tray.io Workflow Execution

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/26/2024 05:06AM

This incident has been resolved, and all our systems are operational.

We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to contact support@tray.ai.

Thank you for your patience and understanding.

MONITORING about 1 year ago - at 11/26/2024 04:47AM

Our engineering teams have applied a fix and are currently monitoring the results.

We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.

Thank you for your patience and understanding.

MONITORING about 1 year ago - at 11/26/2024 02:02AM

We are currently investigating an issue that is causing an extended time between a failing step and its retry. This only affects previous failures from an earlier issue; all new failures and retries are not affected.

You may experience lengthened execution times if a step in your workflow fails and attempts to retry the step.

If you have any questions or concerns, please feel free to reach out to support@tray.ai

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