Outage in Tray.io

Workflow Execution and CAPI Performance Degraded

Resolved Minor

November 24, 2025 - Started 5 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue affecting workflow step execution and CAPI that started at around 3:50 AM UTC. US instance users may notice poor performance, including slow connector executions and sporadic connector failures. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding.

Components affected

Tray.io Workflow Execution

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 11/25/2025 05:20AM

The incident is resolved and executions should be returned to normal.

We thank you for your patience and apologise for any inconvenience this incident may have caused.

If you have any questions or concerns, please feel free to reach out to support@tray.ai.

MONITORING 5 months ago - at 11/25/2025 05:04AM

We are actively monitoring the fix implemented for this issue. Users may still experience degraded performance resulting in slow connector executions.

We thank you for your patience and apologise for any inconvenience this incident may have caused.

If you have any questions or concerns, please feel free to reach out to support@tray.ai.

INVESTIGATING 5 months ago - at 11/25/2025 04:21AM

We are currently investigating an issue affecting workflow step execution and CAPI that started at around 3:50 AM UTC. US instance users may notice poor performance, including slow connector executions and sporadic connector failures.

We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.

Thank you for your patience and understanding.

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