Outage in Tray.io

Degraded Application Performance

Resolved Minor
September 30, 2025 - Started 10 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Starting at 17:3 4BST, US production users may have noticed a delay in the Tray UI workflow debug log loading. Executions and steps are running in a timely fashion, as per usual, but the UI may be delayed in displaying them. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Components affected
Tray.io Workflow Builder Logs
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 09/30/2025 07:58PM

This incident has been resolved and all our systems are operational.

We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.

Thank you for your patience and understanding.

MONITORING 10 days ago - at 09/30/2025 07:32PM

Our engineering teams have applied a fix and are currently monitoring the results.

We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.

Thank you for your patience and understanding.

IDENTIFIED 10 days ago - at 09/30/2025 07:06PM

We are continuing to monitor and investigate. We apologise for any inconvenience this incident may have caused and thank you for your patience.

If you have any questions or concerns, please feel free to reach out to support@tray.ai.

INVESTIGATING 10 days ago - at 09/30/2025 06:32PM

We are still investigating and monitoring performance.

We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.

INVESTIGATING 10 days ago - at 09/30/2025 05:42PM

Starting at 17:3 4BST, US production users may have noticed a delay in the Tray UI workflow debug log loading. Executions and steps are running in a timely fashion, as per usual, but the UI may be delayed in displaying them. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.

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