Outage in Tray.io

AP Region -- Degraded Performance of Merlin Agent workflows

Resolved Minor
January 05, 2026 - Started 2 days ago - Lasted 19 minutes
Official incident page

Incident Report

We are currently investigating an issue affecting Merlin Agent workflows from around 5:00 AM UTC. AP instance users may notice 500 errors in Merlin Agent workflows. We apologise for any inconvenience this incident may cause. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding.

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 01/05/2026 06:55AM

Between 05:00 - 05:55 UTC, AP Instance customers may have noticed errors in Merlin Agent workflows.

We apologise for any inconvenience this incident may have caused.

If you have any questions or concerns, please feel free to reach out to support@tray.ai.

INVESTIGATING 2 days ago - at 01/05/2026 06:37AM

We are currently investigating an issue affecting Merlin Agent workflows from around 5:00 AM UTC. AP instance users may notice 500 errors in Merlin Agent workflows.

We apologise for any inconvenience this incident may cause. If you have any questions or concerns, please feel free to reach out to support@tray.ai.

Thank you for your patience and understanding.

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