Outage in Treasure Data

Profile API Data Delays - Tokyo Region

Resolved Minor
September 26, 2025 - Started about 1 month ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently experiencing delays in our Profile API replication pipeline in the Tokyo region. This issue began at approximately 13:00 UTC and is affecting all customers in this region. Impact: - Profile API responses may return stale data (up to several hours behind) - Lookup functionality remains available but data may be inconsistent Our engineering team is actively working on recovery. We estimate normal service will be restored within 8-10 hours. We will continue to provide updates as we make progress toward resolution.
Components affected
Treasure Data CDP Personalization - Lookup API

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/26/2025 11:24PM

This incident has been resolved.

MONITORING about 1 month ago - at 09/26/2025 11:02PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 09/26/2025 07:12PM

We are currently experiencing delays in our Profile API replication pipeline in the Tokyo region. This issue began at approximately 13:00 UTC and is affecting all customers in this region.

Impact:
- Profile API responses may return stale data (up to several hours behind)
- Lookup functionality remains available but data may be inconsistent

Our engineering team is actively working on recovery. We estimate normal service will be restored within 8-10 hours.

We will continue to provide updates as we make progress toward resolution.

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