Outage in Treasure Data

[All Regions] System Email Failures

Resolved Major
October 15, 2025 - Started about 23 hours ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing an issue with email delivery for Treasure Data system emails, such as password resets. The affected email deliveries are: * Default email notification of Treasure Workflow * Password reset * New user invitation * Password change * Email address change * User lock notifications The following emails are NOT affected: * Email delivery with the mail>: operator of Treasure Workflow * Email delivery with Engage Studio Our team is actively working to resolve this issue. We sincerely apologize for any inconvenience or disruption this may cause.
Components affected
Treasure Data Web Interface Treasure Data REST API Treasure Data Workflow Treasure Data REST API Treasure Data Workflow Treasure Data Web Interface Treasure Data Web Interface Treasure Data Workflow Treasure Data Web Interface Treasure Data REST API Treasure Data Workflow Treasure Data REST API
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Latest Updates ( sorted recent to last )
RESOLVED about 20 hours ago - at 10/15/2025 05:06AM

The issue has been fully resolved. Thank you for your patience.

MONITORING about 20 hours ago - at 10/15/2025 04:38AM

The issue has been addressed with an applied fix. We are currently monitoring the system to ensure the services are fully restored and stable. Thank you for your patience while we addressed this.

IDENTIFIED about 22 hours ago - at 10/15/2025 02:52AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 23 hours ago - at 10/15/2025 02:05AM

We are currently experiencing an issue with email delivery for Treasure Data system emails, such as password resets.

The affected email deliveries are:

* Default email notification of Treasure Workflow
* Password reset
* New user invitation
* Password change
* Email address change
* User lock notifications

The following emails are NOT affected:
* Email delivery with the mail>: operator of Treasure Workflow
* Email delivery with Engage Studio

Our team is actively working to resolve this issue.
We sincerely apologize for any inconvenience or disruption this may cause.

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