Trello experienced degraded performance affecting core features including commenting on cards, deleting comments, adding attachments, and search functionality, with recent card changes not appearing in search results. The incident impacted Trello.com, the API, and Atlassian Support services for 2.9 hours. The team identified and resolved the issues with cards and comments, then restored full search functionality after addressing indexing delays.
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Search is now fully up to date for all users, and all issues with previous degraded functionality have been resolved.
The team has resolved the previous issues and is now monitoring the system to ensure a full return to baseline. Search indexing is still approximately 1h delayed, but will be up to date shortly. Thank you for your patience
The Trello team has identified and mitigated most of the issues with cards and comments. Users may still see delays in search indexing for short time while it catches up to realtime.
Trello engineers are actively working on resolving issues that our users may be seeing around commenting on cards, deleting comments, and adding new attachments. Users may also find that recent changes to cards are not reflected in search results. We are continuing to work on it and will provide more updates within the hour.
We are investigating degraded performance of some Trello features. We will provide more details within the next hour.
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