Outage in Trengo
Maintenance on WhatsApp emoji reactions
Resolved Minor
February 24, 2026 - Started about 2 months ago
- Lasted about 5 hours
Incident Report
We are performing maintenance on our WhatsApp capabilities related to emoji reactions. Core WhatsApp communication remains unaffected.
This maintenance affects how certain emoji reactions are displayed. Sending and receiving WhatsApp messages (text and images) remains fully operational.
Temporarily impacted
- Sending outbound emoji reactions (from Trengo) to messages that already have reactions - these will not work during maintenance.
- Previously sent outbound emoji reactions to messages may temporarily not be visible.
Not impacted
- Receiving inbound emoji reactions from end users in Trengo.
- Sending outbound emoji’s reactions to messages that currently have no reactions.
- Reading and replying to WhatsApp text and image messages.
We will update this page once maintenance is completed.
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