Outage in Tresorit

Partial outage affecting the web interface and the signups

Resolved Minor
October 09, 2025 - Started 5 days ago - Lasted about 6 hours
Official incident page

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Outage Details

We’re currently experiencing an issue affecting parts of our website, our web interface and the signup flow. We identified the issue that is connected to our upstream cloud provider and the fix is being implemented at their side.
Components affected
Tresorit Website & payments Tresorit Web client
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 10/09/2025 05:45PM

This incident has been resolved.

IDENTIFIED 4 days ago - at 10/09/2025 05:03PM

Our upstream cloud provider has mitigated the issue: our website, our web interface, and the signup flow should be fully operational again. We’re monitoring system behaviour to confirm full recovery.

IDENTIFIED 5 days ago - at 10/09/2025 11:37AM

We have fixed the web interface issue, it should be operational now.

IDENTIFIED 5 days ago - at 10/09/2025 11:34AM

We’re currently experiencing an issue affecting parts of our website, our web interface and the signup flow. We identified the issue that is connected to our upstream cloud provider and the fix is being implemented at their side.

Latest Tresorit outages

Tresorit is facing connectivity issues - 7 months ago
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Tresorit is facing connectivity issues - almost 2 years ago
Tresorit is facing connectivity issues on the web interface - over 2 years ago
Payment system is unavailable - over 2 years ago

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