Outage in Tresorit

Partial outage affecting the web interface and the signups

Resolved Minor
October 09, 2025 - Started 2 months ago - Lasted about 6 hours
Official incident page

Incident Report

We’re currently experiencing an issue affecting parts of our website, our web interface and the signup flow. We identified the issue that is connected to our upstream cloud provider and the fix is being implemented at their side.

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/09/2025 05:45PM

This incident has been resolved.

IDENTIFIED 2 months ago - at 10/09/2025 05:03PM

Our upstream cloud provider has mitigated the issue: our website, our web interface, and the signup flow should be fully operational again. We’re monitoring system behaviour to confirm full recovery.

IDENTIFIED 2 months ago - at 10/09/2025 11:37AM

We have fixed the web interface issue, it should be operational now.

IDENTIFIED 2 months ago - at 10/09/2025 11:34AM

We’re currently experiencing an issue affecting parts of our website, our web interface and the signup flow. We identified the issue that is connected to our upstream cloud provider and the fix is being implemented at their side.

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