Outage in Tresorit

Website connectivity issues

Resolved Major
October 29, 2025 - Started 3 days ago - Lasted about 3 hours
Official incident page

Incident Report

Starting at approximately 16:00 UTC, we experienced availability issues on our website (tresorit.com) and content preview service. Our cloud provider is working on the mitigation.
Components affected
Tresorit Web client Tresorit Website & payments Tresorit Link-based sharing

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/29/2025 07:20PM

This incident has been resolved.

MONITORING 3 days ago - at 10/29/2025 07:02PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 days ago - at 10/29/2025 05:50PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 10/29/2025 05:38PM

Starting at approximately 16:00 UTC, we experienced availability issues on our website (tresorit.com) and content preview service.
Our cloud provider is working on the mitigation.

Latest Tresorit outages

Partial outage affecting the web interface and the signups - 23 days ago
Tresorit is facing connectivity issues - 7 months ago
Tresorit is experiencing connectivity issues in some regions - over 1 year ago
Tresorit is facing connectivity issues - almost 2 years ago
Tresorit is facing connectivity issues on the web interface - over 2 years ago

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