Outage in Trimble MAPS

Increased Latency

Resolved Minor
May 14, 2025 - Started 23 days ago - Lasted about 18 hours
Official incident page

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Outage Details

Some customers are experiencing increased latency on the Routing Services. We are actively investigating the issue and apologise for any inconvenience. Further updates will be sent as engineers identify and resolve the issue. If you require immediate assistance, please contact our Support Team.
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 05/15/2025 09:20AM

Full service has been restored and a period of stability observed. The incident has been resolved.

MONITORING 23 days ago - at 05/14/2025 11:46PM

A fix has been deployed. Services are now being monitored to confirm a return to normal operation.

IDENTIFIED 23 days ago - at 05/14/2025 08:33PM

Some customers may experience occasional latency with the Routing Services. We are currently testing a fix, which is expected to be deployed on 5/15/25. Meanwhile, all services are being closely monitored to ensure normal operation. Please direct any questions to support@trimblemaps.com.

INVESTIGATING 23 days ago - at 05/14/2025 06:14PM

We are continuing to actively investigate this intermittent latency issue. If you have any questions, please reach out to support@trimblemaps.com.

INVESTIGATING 23 days ago - at 05/14/2025 03:49PM

Some customers are experiencing increased latency on the Routing Services. We are actively investigating the issue and apologise for any inconvenience. Further updates will be sent as engineers identify and resolve the issue. If you require immediate assistance, please contact our Support Team.

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