Service Outage - PCMiler Web Service Routing

Full service has been restored and a period of stability observed. The incident has been resolved.

A fix has been deployed to the routing currency conversion component and it has been re-enabled. Routing Services have been restored and are now being monitored to confirm normal operation.

Engineers have identified an issue with a currency conversion service triggering overall routing call timeouts. They have disabled this service and are working to apply a fix. Whilst this is proceeding no currency conversions will be applied to routing calculations. Further updates will be sent as engineers resolve the issue. If you require immediate assistance, please contact our Support Team.

Customers are experiencing an outage of the PCMiler Routing Service. We are actively investigating the issue and apologise for any inconvenience. Further updates will be sent as engineers identify and resolve the issue. If you require immediate assistance, please contact our Support Team.