Outage in Trimble Viewpoint

Jobpac Connect experiencing intermittent access issues for some users

Resolved Minor
May 26, 2022 - Started over 3 years ago - Lasted about 22 hours
Official incident page

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Outage Details

Dear Valued Trimble Viewpoint customers, Some users are experiencing intermittent access issues with Jobpac Connect. We have identified the cause of the problem and have liaised with our suppliers who have initiated a fix. We will continue to monitor this closely to ensure we have no further issues. If you experience any problems please log a case via the Viewpoint Customer Portal so we can track and monitor impacted customers. Our apologies for any disruption to your business and sincere thank you for your patience and understanding. Kind regards,
Components affected
Trimble Viewpoint Jobpac Connect
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 05/27/2022 12:02AM

Dear Valued Trimble Viewpoint customers,
Jobpac Connect remains stable and we continue to monitor closely with our suppliers to ensure uninterrupted service. Should you experience any access issues please log a case via the Viewpoint Customer Portal and note it as Critical. We will provide further updates later today.
Kind regards,

MONITORING over 3 years ago - at 05/26/2022 01:52AM

We are continuing to monitor for any further issues.

MONITORING over 3 years ago - at 05/26/2022 01:52AM

Dear Valued Trimble Viewpoint customers,
Some users are experiencing intermittent access issues with Jobpac Connect. We have identified the cause of the problem and have liaised with our suppliers who have initiated a fix. We will continue to monitor this closely to ensure we have no further issues. If you experience any problems please log a case via the Viewpoint Customer Portal so we can track and monitor impacted customers.
Our apologies for any disruption to your business and sincere thank you for your patience and understanding.
Kind regards,

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