Outage in Trimble Viewpoint

Viewpoint Vista - Remote Application Issue With Vista 2023 R1 on Windows 11 Systems

Resolved Major
July 14, 2023 - Started almost 2 years ago - Lasted 13 days
Official incident page

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Outage Details

Dear Valued Trimble Viewpoint Customers, We are investigating an issue with Microsoft's Remote Desktop Client in Windows 11 and Vista 2023 R1. Customers running Vista 2023 R1 (only), via Remote Connection (RDP), are being disconnected immediately following sign-in. Please reference Issue 111528 on the Support Portal for more detailed information. We are working with Microsoft on a daily basis to find the root cause of this problem, but in the meantime, we have prepared a list of viable workarounds, included in this KB article: https://support.viewpoint.com/s/knowledgedetail?c__urlname=Vista-RemoteApp-Disconnected-Because-of-a-protocol-error-code-0x112f-The-remote-session-will-be-disconnected
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 07/27/2023 09:49PM

Dear Valued Viewpoint Customers,

We are pleased to inform you that the Windows 11 RemoteApp issue has been successfully resolved, and the fix has been applied to all affected customers.

In the unlikely event that you are still experiencing the issue, we kindly request you to reach out to Viewpoint Support for further assistance.

Thank you for your understanding and continued support.

MONITORING almost 2 years ago - at 07/27/2023 05:05PM

A fix has been implemented and we are monitoring the results. A server reboot may be necessary to apply the fix if you're still experiencing the issue. Please get in touch with Viewpoint Support to schedule a server reboot.

IDENTIFIED almost 2 years ago - at 07/21/2023 04:28AM

We may have identified the issue and are currently conducting internal testing. Expect further updates soon.

INVESTIGATING almost 2 years ago - at 07/14/2023 11:43PM

Dear Valued Trimble Viewpoint Customers,

We are investigating an issue with Microsoft's Remote Desktop Client in Windows 11 and Vista 2023 R1. Customers running Vista 2023 R1 (only), via Remote Connection (RDP), are being disconnected immediately following sign-in. Please reference Issue 111528 on the Support Portal for more detailed information.

We are working with Microsoft on a daily basis to find the root cause of this problem, but in the meantime, we have prepared a list of viable workarounds, included in this KB article:
https://support.viewpoint.com/s/knowledgedetail?c__urlname=Vista-RemoteApp-Disconnected-Because-of-a-protocol-error-code-0x112f-The-remote-session-will-be-disconnected

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