Outage in Trimble Viewpoint

Viewpoint Customer Portal is not accessible to some customers

Resolved Minor
February 17, 2025 - Started 2 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Dear Valued Trimble Viewpoint Customers The Viewpoint Customer Portal is currently not accessible to some customers. Customers are receiving a 'Privacy error' When trying to access the page via support.viewpoint.com/s/ However, some customers are able to access the page via viewpoint.my.site.com/s/. You may want to try via this link and see if that works for you. We apologise for any inconvenience and have escalated this to the relevant stakeholders. As soon as we have an update we will post it via this page. Please note all Trimble Viewpoint Products for Australia and New Zealand are operational. Kind regards
Components affected
Trimble Viewpoint Viewpoint Field View Trimble Viewpoint Viewpoint for Projects Trimble Viewpoint Viewpoint Enterprise Cloud Trimble Viewpoint Viewpoint Team Trimble Viewpoint Jobpac Connect
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/17/2025 05:04AM

Dear Valued Trimble Viewpoint Customers

The Viewpoint Customer Portal should now be accessible to all customers. The privacy error has been resolved and access has now been re-established.

Thank you for your patience during the unexpected outage.

Kind regards

INVESTIGATING 2 months ago - at 02/17/2025 12:00AM

Dear Valued Trimble Viewpoint Customers

The Viewpoint Customer Portal is currently not accessible to some customers. Customers are receiving a 'Privacy error' When trying to access the page via support.viewpoint.com/s/

However, some customers are able to access the page via viewpoint.my.site.com/s/. You may want to try via this link and see if that works for you.

We apologise for any inconvenience and have escalated this to the relevant stakeholders. As soon as we have an update we will post it via this page. Please note all Trimble Viewpoint Products for Australia and New Zealand are operational.

Kind regards

Latest Trimble Viewpoint outages

Viewpoint Help Maintenance - 27 days ago
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Some Jobpac Connect Users are unable to load, print and distribute forms - about 2 months ago
Some Jobpac Connect Customers are experiencing Degraded Performance - 3 months ago
Remote Desktop Services Connectivity Issues - 3 months ago

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