Jobpac Connect - Issue 116735 (SC Payments are not matching the payment schedule/authorised amount)

Dear Valued Jobpac Connect Customers

Our previous update may have caused some confusion so we want to take this opportunity to clear this up.

The 65% of customers we referred to are made up of the combination of customers we have either cleared automatically with our integrity checks having found no issues, or they have requested and we have turned back on their Payment Run Feature.

Apologies for any confusion this may have caused.

Kind regards

Dear Valued Jobpac Connect Customers

Thank you for your continued patience and understanding.

We continue to work through our Integrity checks and have so far cleared 65% of our customers. Solid progress is being made. In addition, we have turned on the AP Payment Run feature for many customers on request and continue to work through these.

Just as a reminder there is an option to turn this feature on to get you up and running faster. If you are confident that you have thoroughly checked your payment run and your AP Invoices match the Subcontract authorisations that they relate to.

You are able to request this via your case ensuring you are confident in your checks. We will of course continue with with our integrity checks post payrun.

Alternatively, you can continue to wait for our integrity checks and clearing to take place before resuming your payments.

Kind regards

We are continuing to work on a fix for this issue.

Dear Valued Jobpac Connect Customers

Thank you for your continued patience and understanding.

For additional context, an Issue was found where under some circumstances on some subcontract authorisations with claims against variations, an AP invoice was generated for a higher value than it should be.

As a precaution to prevent our customers from making overpayments, a decision was made to disable the AP Payment Run feature. The core Issue has been resolved and we are carrying out our integrity checks and gradually clearing customers as we find no issues with their Accounts Payable. To date, we have cleared approximately 30% of our customers.

As an option to get you up and running faster, we can open up the AP Payment Run feature by request, if you are confident that you have thoroughly checked your payment run and your AP Invoices match the Subcontract authorisations that they relate to.

If this is something you would like for us to do please let us know via your Support case ensuring you are confident in your checks. We of course will continue with our integrity checks post payrun. If you do not have a case as yet please create one.

Alternatively, you are able to wait for our integrity checks and clearing to take place though these may take some time to complete.

Kind regards

Dear Valued Jobpac Connect Customers

We remain committed and focused on having this Issue resolved as quickly as possible. All available resources across teams are assisting in expediting the required resolution. We are diligently working through this and warmly appreciate the ongoing patience and understanding of our customers.

While it may not seem like much has changed, progress is being made and we will continue to work ongoingly until we have a resolution.

Kind regards

Dear Valued Jobpac Connect Customers

We continue to work through this Issue with the highest priority and all available resources.
We genuinely understand the sensitivity and additional impact due to the timing as we approach a time of year were some customers are planning to close for the Christmas and New Year period. Your patience has been greatly appreciated and we apologise for the disruption this has caused. Our focus is to have this resolved as quickly as possible.

Kind regards

Dear valued Joboac Connect Customers
We are currently urgently working on Issue 116735 relating to a discrepancy between the Accounts Payable amount and the SC-approved values amount. As a precaution, we would ask all customers to hold off any Accounts Payable process payments until further notice.
We apologies for any inconvenience this has caused and we appreciate your patience. Once we have an update we will inform our customers via this status page.
Kind regards