Outage in Trimble Viewpoint

Azure Virtual Desktop - RDS License Errors and Connection Issues

Resolved Major
August 22, 2025 - Started about 2 months ago - Lasted 7 days
Official incident page

Incident Report

We're currently investigating a limited service interruption affecting Azure Virtual Desktop connections where users are disconnected at random and cannot reconnect due to licensing errors or remote resource errors. Our team is engaged with Microsoft to diagnose and resolve this issue as soon as possible. Please submit a support case if you're experiencing a Remote Connection Error for all users or majority of users. Thank you for your patience and understanding. Subscribe for real-time updates at https://status.viewpoint.com/

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/29/2025 10:28PM

All systems should be operational at this time, a fix has been applied to affected cloud systems.
Please contact support if you are still experiencing the same issue and the fix can be applied as needed.

MONITORING about 2 months ago - at 08/25/2025 02:44PM

A fix is being implemented and we are continuing to monitor. Please contact Support if you're still unable to connect to Azure Virtual Desktop hosted applications.

IDENTIFIED about 2 months ago - at 08/23/2025 12:00AM

This issue has been identified. Testing is in progress and a fix will be implemented soon.
Please continue to contact Support if you are having Azure Virtual Desktop connection issues.

Subscribe for real-time updates at https://status.viewpoint.com/

INVESTIGATING about 2 months ago - at 08/22/2025 08:21PM

We're currently investigating a limited service interruption affecting Azure Virtual Desktop connections where users are disconnected at random and cannot reconnect due to licensing errors or remote resource errors.

Our team is engaged with Microsoft to diagnose and resolve this issue as soon as possible. Please submit a support case if you're experiencing a Remote Connection Error for all users or majority of users.

Thank you for your patience and understanding.

Subscribe for real-time updates at https://status.viewpoint.com/

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