Issue with Excel reports in Jobpac

Dear Valued Jobpac Connect Customers,

Following our successful fix and an extended period of monitoring, we have received no further reports of errors related to Excel report generation.

We can now confirm that this issue is fully resolved and all reporting services are performing at optimal levels. We appreciate your patience while we worked to restore this functionality.

Regards,
The Jobpac Connect Team

Dear Valued Jobpac Connect Customers,

Following our investigation into the reporting errors reported yesterday, we successfully deployed a technical fix late last night.

Our testing confirms that report generation and Excel downloads are now functioning as expected. We have moved into a monitoring phase to ensure sustained stability as system traffic increases this morning.

We appreciate your patience while we worked to resolve this. Should you encounter any further issues, please notify our support team immediately.

Regards,
The Jobpac Connect Team

Dear Valued Jobpac Connect Customers,

We are currently investigating a technical issue specifically affecting Excel report generation and downloads across the Jobpac Connect platform.

During this time, users may encounter unexpected error messages or find that downloads fail to initiate. Our engineering and quality teams are treating this as a high-priority incident and are working urgently to identify the root cause.

We apologize for the disruption to your reporting workflows and will provide a further status update as soon as possible.

Regards,
The Jobpac Connect Team