Outage in Triple Whale

Shopify Data Delay (60min +)

Resolved Major
November 22, 2024 - Started 4 months ago - Lasted about 4 hours
Official incident page

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Outage Details

The issue has been identified and a fix has been implemented. We’re aware of a 60-minute+ delay in Shopify data updating on the Triple Whale Summary page. The team is actively investigating and working to bring updates back to real-time. This is only impacting the Summary Page of the app, while the Pixel or attribution is not impacted.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 11/23/2024 01:45AM

This incident has been resolved.

IDENTIFIED 4 months ago - at 11/22/2024 10:21PM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 11/22/2024 09:39PM

The issue has been identified and a fix has been implemented. We’re aware of a 60-minute+ delay in Shopify data updating on the Triple Whale Summary page. The team is actively investigating and working to bring updates back to real-time. This is only impacting the Summary Page of the app, while the Pixel or attribution is not impacted.

Latest Triple Whale outages

Delay in Pixel Data - 7 days ago
Slow Loading Times - 7 days ago

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