Outage in Triton Digital Platform
Player Web Admin - Unable to Save Changes
Resolved MinorIncident Report
We have identified an issue where users will encounter a 403 error when attempting to save changes to their Triton V4 players. The cause has been found to be a result of upgrading our security protocols following the PHP2SHELL vulnerability. At the moment, we do not have plans to restore functionality to PWA.
As previously communicated, Player Web Admin is scheduled for retirement, and customers are encouraged to transition to an alternative player solution as soon as possible.
In the meantime, our team can assist with player updates manually for customers who require changes.
If you need assistance, please contact our Support team to submit your player update requests.
We apologize for the inconvenience and appreciate your understanding.
Components affected
Triton Digital Platform Live Streaming Delivery - South East & Pacific Triton Digital Platform Live Streaming Delivery - West Triton Digital Platform Live Streaming Delivery - South Triton Digital Platform Live Streaming Delivery - East Triton Digital Platform Live Streaming DeliveryTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 11/10/2026 08:03PM
We are closing this incident as Player Web Admin is scheduled for retirement, and customers are encouraged to transition to an alternative player solution as soon as possible.
In the meantime, our Support team can assist with player updates manually for customers who require changes.
If you need assistance, please contact our Support team (https://help.tritondigital.com/docs/contact-support) to submit your player update requests.
We apologise for the inconvenience and appreciate your understanding.
IDENTIFIED
9 days ago - at 11/06/2026 02:54PM
We have identified an issue where users will encounter a 403 error when attempting to save changes to their Triton V4 players. The cause has been found to be a result of upgrading our security protocols following the PHP2SHELL vulnerability. At the moment, we do not have plans to restore functionality to PWA.
As previously communicated, Player Web Admin is scheduled for retirement, and customers are encouraged to transition to an alternative player solution as soon as possible.
In the meantime, our team can assist with player updates manually for customers who require changes.
If you need assistance, please contact our Support team to submit your player update requests.
We apologize for the inconvenience and appreciate your understanding.
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