Outage in Triton Digital

Server Side Transcoding Listenership Drop

Minor
February 14, 2025 - Started 13 days ago
Official incident page

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Outage Details

We have identified an issue affecting only a portion of our clients using Server Side Transcode (SST) for their ingestion streams. In the last 24 hours, it's possible that some of your listeners were having problems to connect to the streams, lowering your overall listenership on these SST stations only. This issue was caused by a bug introduced in the latest update of our Media Relay software. We have rolled back the update and a permanent fix will be deployed early next week. More information to come.
Components affected
Triton Digital South East & Pacific - Live Streaming Delivery Triton Digital South - Live Streaming Delivery Triton Digital West - Live Streaming Delivery Triton Digital Live Streaming Delivery Triton Digital East - Live Streaming Delivery
Latest Updates ( sorted recent to last )
IDENTIFIED 13 days ago - at 02/14/2025 08:29PM

We have identified an issue affecting only a portion of our clients using Server Side Transcode (SST) for their ingestion streams. In the last 24 hours, it's possible that some of your listeners were having problems to connect to the streams, lowering your overall listenership on these SST stations only. This issue was caused by a bug introduced in the latest update of our Media Relay software.
We have rolled back the update and a permanent fix will be deployed early next week.
More information to come.

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