Outage in Triton Digital
Server Side Transcoding Listenership Drop
Resolved MinorIncident Report
We have identified an issue affecting only a portion of our clients using Server Side Transcode (SST) for their ingestion streams. In the last 24 hours, it's possible that some of your listeners were having problems to connect to the streams, lowering your overall listenership on these SST stations only. This issue was caused by a bug introduced in the latest update of our Media Relay software.
We have rolled back the update and a permanent fix will be deployed early next week.
More information to come.
Components affected
Triton Digital South East & Pacific - Live Streaming Delivery Triton Digital South - Live Streaming Delivery Triton Digital West - Live Streaming Delivery Triton Digital Live Streaming Delivery Triton Digital East - Live Streaming DeliveryNeed to monitor Triton Digital outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 03/06/2025 02:55PM
A permanent fix has been appleid. This incident is considered resolved.
IDENTIFIED
about 1 year ago - at 02/14/2025 08:29PM
We have identified an issue affecting only a portion of our clients using Server Side Transcode (SST) for their ingestion streams. In the last 24 hours, it's possible that some of your listeners were having problems to connect to the streams, lowering your overall listenership on these SST stations only. This issue was caused by a bug introduced in the latest update of our Media Relay software.
We have rolled back the update and a permanent fix will be deployed early next week.
More information to come.
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