Outage in Truckstop

RMIS TIN Match Issue

Resolved Minor
September 04, 2024 - Started 10 months ago - Lasted 14 days
Official incident page

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Outage Details

We are aware of an issue with IRS e-services system which is affecting TIN Matching files. Currently, RMIS is unable to validate W9 TIN Matches.
Components affected
Truckstop RMIS
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 09/18/2024 03:13PM

This incident has been resolved.

MONITORING 10 months ago - at 09/16/2024 05:49PM

We want to inform you that while IRS processing delays are ongoing, we have implemented a successful workaround that has allowed us to address the backlog. Please rest assured that we are closely monitoring the situation and will continue using this solution as needed. While some delays may still occur, we are doing everything possible to minimize any impact. We will keep you informed as the IRS works to restore full functionality.

Thank you for your continued patience and understanding.

MONITORING 10 months ago - at 09/12/2024 06:31PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 10 months ago - at 09/12/2024 06:27PM

The issue causing delays in receiving W9 results and validating TIN Matches has been resolved. However, as our team works through the backlog, customers may still experience delays in TIN validation. We appreciate your patience as we work to get caught up.

INVESTIGATING 10 months ago - at 09/09/2024 05:03PM

We continue to experience delays in receiving W9 results, which is impacting our ability to validate TIN Matches. Our team is actively working to resolve the issue, and we will provide updates as soon as more information becomes available.

INVESTIGATING 10 months ago - at 09/04/2024 02:29PM

We are aware of an issue with IRS e-services system which is affecting TIN Matching files. Currently, RMIS is unable to validate W9 TIN Matches.

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