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Outage in TrueCommerce

Outbound Transaction Manager file integration import

Resolved Minor
January 05, 2026 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue with outbound flat file transactions importing into Transaction Manager. Transactions are failing to import and be sent. Our team is actively working to resolve the issue.
Components affected
TrueCommerce Transaction Manager

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 01/06/2026 01:00AM

This incident is resolved.

MONITORING about 1 month ago - at 01/06/2026 12:23AM

A fix has been implemented and the team is actively monitoring.

IDENTIFIED about 1 month ago - at 01/06/2026 12:01AM

The issue has been identified and the team is actively working on a fix.

INVESTIGATING about 1 month ago - at 01/05/2026 11:35PM

We are continuing to investigate the issue.

INVESTIGATING about 1 month ago - at 01/05/2026 10:39PM

We are currently investigating an issue with outbound flat file transactions importing into Transaction Manager. Transactions are failing to import and be sent. Our team is actively working to resolve the issue.

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