Outage in TrueCommerce
B2BGateway Email Server IP Blocked
Resolved MinorIncident Report
Email Delivery Advisory (Proofpoint Customers Only)
Proofpoint has temporarily blocked a B2BGateway mail server IP (74.118.73.43) due to spam filtering rules. This impacts only B2BGateway customers using Proofpoint. The IP is not listed on other major blocklists.
We have opened a request with Proofpoint to remove the block and are actively monitoring. Customers may also submit a request with Proofpoint to help expedite resolution:
https://www.proofpoint.com/us/ipcheck
Please note, all Support tickets or New Partner Implementation notes are still available to view and respond to on the B2BGateway Portal.
Components affected
TrueCommerce B2B Trading Network TrueCommerce B2B Warehouse Support Site TrueCommerce B2B IntegratorTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/05/2026 05:12PM
Proofpoint has removed the block on our IP 74.118.73.43.
IDENTIFIED
2 days ago - at 05/04/2026 03:11PM
Email Delivery Advisory (Proofpoint Customers Only)
Proofpoint has temporarily blocked a B2BGateway mail server IP (74.118.73.43) due to spam filtering rules. This impacts only B2BGateway customers using Proofpoint. The IP is not listed on other major blocklists.
We have opened a request with Proofpoint to remove the block and are actively monitoring. Customers may also submit a request with Proofpoint to help expedite resolution:
https://www.proofpoint.com/us/ipcheck
Please note, all Support tickets or New Partner Implementation notes are still available to view and respond to on the B2BGateway Portal.
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