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Outage in Truework

Elevated error rates during account authentication

Resolved Major
January 22, 2025 - Started about 1 year ago - Lasted 39 minutes
Official incident page

Incident Report

We are currently investigating an issue occurring during account authentication. This incident impacts logins via SSO, OAuth, username/password, as well as encompass and empower transactions that authenticate on each request.
Components affected
Truework Portal - Human Resources Truework Portal - Employees Truework Portal - Verifier Truework Encompass Integration

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 01/22/2025 11:16PM

This incident is resolved.

MONITORING about 1 year ago - at 01/22/2025 10:53PM

The fix has deployed and the problem appears to be resolved. We will continue to monitor the situation and make sure that it's resolved.

IDENTIFIED about 1 year ago - at 01/22/2025 10:45PM

We believe we've identified the issue and it should resolve itself shortly.

INVESTIGATING about 1 year ago - at 01/22/2025 10:41PM

We are currently investigating an issue occurring during account authentication. This incident impacts logins via SSO, OAuth, username/password, as well as encompass and empower transactions that authenticate on each request.

Latest Truework outages

Elevated Error Rates - over 1 year ago
Elevated Error Rate / Increased Latency - almost 2 years ago
Elevated Error Rates / Temporary Outage - about 2 years ago
Elevated Error Rate / Increased Latency - over 2 years ago
Elevated Error Rate on www.truework.com - over 2 years ago

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