Outage in Truework
Elevated error rates during account authentication
Resolved MajorIncident Report
We are currently investigating an issue occurring during account authentication. This incident impacts logins via SSO, OAuth, username/password, as well as encompass and empower transactions that authenticate on each request.
Components affected
Truework Portal - Human Resources Truework Portal - Employees Truework Portal - Verifier Truework Encompass IntegrationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 01/22/2025 11:16PM
This incident is resolved.
MONITORING
about 1 year ago - at 01/22/2025 10:53PM
The fix has deployed and the problem appears to be resolved. We will continue to monitor the situation and make sure that it's resolved.
IDENTIFIED
about 1 year ago - at 01/22/2025 10:45PM
We believe we've identified the issue and it should resolve itself shortly.
INVESTIGATING
about 1 year ago - at 01/22/2025 10:41PM
We are currently investigating an issue occurring during account authentication. This incident impacts logins via SSO, OAuth, username/password, as well as encompass and empower transactions that authenticate on each request.
Latest Truework outages
Elevated Error Rates - over 1 year ago
Elevated Error Rate / Increased Latency - about 2 years ago
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Elevated Error Rate on www.truework.com - almost 3 years ago
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