Outage in Truphone

Network Incident - Service Degradation

Resolved Minor

April 30, 2023 - Started almost 3 years ago - Lasted about 9 hours
Official incident page

Incident Report

Truphone detected and mitigated a network issue that occurred between 6.48 UTC and 8.28 UTC. This issue is now resolved and affected all services from Truphone during the period, and we are currently monitoring the situation to guarantee the stability of all services.

Components affected

Truphone Entitlement Server Truphone Data (North America) Truphone Consumer Truphone IoT Management API Truphone Data (Europe) Truphone Connect API Truphone Discovery Service Truphone Connectivity Management (iot.truphone.com) Truphone Data (Asia and Oceania) Truphone Customer Support (jira.truphone.com) Truphone Machine to Machine Truphone Remote SIM Provisioning Management Portal (rsp.console.truphone.com) Truphone Data (South and Central America) Truphone Data (Africa)

Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 04/30/2023 05:48PM

This incident has now been resolved after monitoring.

MONITORING almost 3 years ago - at 04/30/2023 08:53AM

Truphone detected and mitigated a network issue that occurred between 6.48 UTC and 8.28 UTC.
This issue is now resolved and affected all services from Truphone during the period, and we are currently monitoring the situation to guarantee the stability of all services.

Latest Truphone outages

IoT Portal - Degraded Performance - over 2 years ago

Data Incident - Registration in South and Central America Countries - almost 3 years ago

IoT Portal - CDR Processing Delays - almost 3 years ago

Data Service Degradation - Singapore - almost 3 years ago

IoT Portal - Unavailable - almost 3 years ago

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