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Outage in Tuff Shed

IM-410 Access Not Authorized error message in JDE

Resolved Major
May 21, 2025 - Started 11 months ago - Lasted about 15 hours
Official incident page

Incident Report

Our team is investigating an error users are receiving while trying to access JDE. This message indicates that the app is unavailable or that the user is not authorized to access it.
Components affected
Tuff Shed JD Edwards
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/22/2025 02:22PM

This incident is resolved. Contact IT Support if you have further issues.

MONITORING 11 months ago - at 05/21/2025 11:45PM

We’re seeing success with users being able to access JDE again. Our team will continue to monitor the situation to ensure no further issues occur.

INVESTIGATING 11 months ago - at 05/21/2025 11:26PM

Our team is investigating an error users are receiving while trying to access JDE. This message indicates that the app is unavailable or that the user is not authorized to access it.

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