Outage in Tuff Shed

IM-412: Salesforce issue impacting Quotes

Resolved Major
June 10, 2025 - Started 2 days ago - Lasted 1 day
Official incident page

IsDown continuously monitors the Tuff Shed status page and multiple sources to provide up-to-date information. Check back with us for the latest Tuff Shed uptime status.

Outage Details

Users are reporting an error processing Salesforce Quotes. The vendor is investigating the issue.
Components affected
Tuff Shed KBMax (Product Configurator) Tuff Shed CPQ
Latest Updates ( sorted recent to last )
RESOLVED about 14 hours ago - at 06/11/2025 10:18PM

The issue has been resolved.

MONITORING about 21 hours ago - at 06/11/2025 02:35PM

Most users are now experiencing improved performance. However, some may still encounter a $0 total in Quote Line items.
To resolve this issue, please recalculate the Quote.

The Digital Team is actively monitoring will provide further updates as needed.

MONITORING about 23 hours ago - at 06/11/2025 01:17PM

Salesforce implemented a fix. Users may see improved performance of Quotes, Quote Lines and Reporting. The Digital Team is monitoring.

IDENTIFIED 1 day ago - at 06/10/2025 09:44PM

Salesforce continues work to resolve the issue.

IDENTIFIED 1 day ago - at 06/10/2025 07:20PM

Salesforce has identified the issue and is working toward a resolution.

INVESTIGATING 2 days ago - at 06/10/2025 05:34PM

In addition to impacting Quotes, the issue is affecting Quote Lines and Sales Reports. Salesforce is aware of the issue and continues its investigation.

INVESTIGATING 2 days ago - at 06/10/2025 03:26PM

Users are reporting an error processing Salesforce Quotes. The vendor is investigating the issue.

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