Outage in Tuff Shed
IM-415 Installers are unable to access the FSL mobile app
Resolved MajorIncident Report
We’re investigating an issue where installers are receiving an error saying the “URL No Longer Exists” when trying to access the FSL mobile app.
Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/18/2025 05:13PM
We've confirmed this incident is resolved. Please try logging into the FSL app again and let IT Support know if you continue to have issues.
MONITORING
10 months ago - at 06/17/2025 02:46PM
Salesforce has implemented a fix and we’re monitoring the results. Please try accessing the FSL mobile app again and let IT Support know if you continue to experience issues.
IDENTIFIED
10 months ago - at 06/16/2025 10:54PM
The Salesforce team has identified the cause of the issue and is applying a fix. Users may now be able to login to the Field Service mobile app.
INVESTIGATING
10 months ago - at 06/16/2025 05:01PM
We're waiting to hear back from Salesforce's technical team regarding this issue. We will continue to work with them to get this resolved as quickly as possible.
INVESTIGATING
10 months ago - at 06/16/2025 01:17PM
We’re investigating an issue where installers are receiving an error saying the “URL No Longer Exists” when trying to access the FSL mobile app.
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