IM-424 Users are unable to generate documents due to Conga being down

We're receiving additional reports of issues while trying to generate documents. We've reached out to Conga to investigate.

Conga has completed their maintenance and implemented a fix for the errors occurring yesterday. We're receiving feedback from users that documents are generating successfully. Please try generating again and let the Digital Support Team know if you continue to have issues.

Conga is performing emergency maintenance on their systems. During this maintenance users may experience service interruptions including being slow and error messages, or getting stuck on getting authorization.

Conga is continuing to work on this issue. We will provide an update as soon as possible.

Conga’s team identified the root cause of the issue and will work to have it fixed as soon as possible.

Conga Composer is down which is preventing users from being able to generate document packets. Conga is aware of the issue and working to resolve as quickly as possible.