Outage in Tuff Shed
IM-428 The configurator is not saving on websites or in Salesforce
Resolved MajorIncident Report
Users are seeing a continuous “Saving your Configuration” message while attempting to save or update a quote in the configurator. The changes are not being saved and the screen does close out of this message. We are investigating this issue now.
Components affected
Tuff Shed KBMax (Product Configurator)Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 10/03/2025 05:52PM
This incident is resolved, please contact Digital Support if you have further issues.
MONITORING
7 months ago - at 10/02/2025 06:02PM
KBMax/Epicor has implemented a fix and we're seeing success with the configurator launching and saving successfully. Please reach out to Digital Support if you continue to experience issues.
IDENTIFIED
7 months ago - at 10/02/2025 02:45PM
We've identified the issue and escalated this to KBMax/Epicor with the highest priority. We will continue to work with them closely to resolve the error as quickly as possible.
INVESTIGATING
7 months ago - at 10/02/2025 01:25PM
Users are seeing a continuous “Saving your Configuration” message while attempting to save or update a quote in the configurator. The changes are not being saved and the screen does close out of this message. We are investigating this issue now.
Latest Tuff Shed outages
IM-458 Configurator Performance Issues - 21 days ago
IM-457 Salesforce Quote Issue - 22 days ago
IM-456 Service Connect Payment Issue - 29 days ago
IM-445 Dialpad General Issues - about 1 month ago
IM-454 Solar Lights Missing From Configurator Pricing - about 2 months ago
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