Outage in Tuff Shed

IM-428 The configurator is not saving on websites or in Salesforce

Resolved Major
October 02, 2025 - Started 13 days ago - Lasted 1 day
Official incident page

Incident Report

Users are seeing a continuous “Saving your Configuration” message while attempting to save or update a quote in the configurator. The changes are not being saved and the screen does close out of this message. We are investigating this issue now.
Components affected
Tuff Shed KBMax (Product Configurator)
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Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 10/03/2025 05:52PM

This incident is resolved, please contact Digital Support if you have further issues.

MONITORING 13 days ago - at 10/02/2025 06:02PM

KBMax/Epicor has implemented a fix and we're seeing success with the configurator launching and saving successfully. Please reach out to Digital Support if you continue to experience issues.

IDENTIFIED 13 days ago - at 10/02/2025 02:45PM

We've identified the issue and escalated this to KBMax/Epicor with the highest priority. We will continue to work with them closely to resolve the error as quickly as possible.

INVESTIGATING 13 days ago - at 10/02/2025 01:25PM

Users are seeing a continuous “Saving your Configuration” message while attempting to save or update a quote in the configurator. The changes are not being saved and the screen does close out of this message. We are investigating this issue now.

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