IM-449 - Users and customers are prompted with a login screen when trying to configure a building through retail or THD flows.

We received a root cause from the vendor and have confirmed internally and with the field teams that the configurator is working as expected at this time.

The configurator is loading for both retail and THD flows at this time, we are continuing to test and monitor with the vendor. If you are still seeing the login page, please clear your cache and cookies and try to reload the page. If you continue to see the login screen or any other errors, please enter a ticket so we can follow up with the vendor.

The vendor has provided us with a hotfix that did not resolve the issue. We are continuing to engage with them to resolve the issue with the login screen appearing.

The team has identified the cause of the issue and we are working with the vendor for a solution.

We are currently investigating reports that users receive a login screen when trying to configure a building and engaging with the vendor to find root cause.