Outage in Tuff Shed
Jira tools including the IT support portal may not be accessible
Resolved MajorIncident Report
We are investigating reports that users are unable to access Jira tools including the IT support portal.
Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 01/28/2026 08:43PM
This incident has been resolved.
MONITORING
2 days ago - at 01/28/2026 03:06PM
Our vendor has implemented a fix and the support portal and Jira services are back online. We will continue to monitor.
INVESTIGATING
2 days ago - at 01/28/2026 02:31PM
We are investigating reports that users are unable to access Jira tools including the IT support portal.
Latest Tuff Shed outages
IM-450: Microsoft 365 Service Degradation - 8 days ago
IM-449 - Users and customers are prompted with a login screen when trying to configure a building through retail or THD flows. - about 1 month ago
IM-448 JDE logins are timing out or may be running slow - about 2 months ago
IM-447 BOBJ is down - about 2 months ago
IM-446 JDE Timeout Issue - about 2 months ago
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