Outage in Tuff Shed
IM-467 Home Depot Builder Helper Issues
Resolved MinorIncident Report
We are currently investigating the issue specific build models not downloading the builder helper on the Home Depot side.
Components affected
Tuff Shed KBMax (Product Configurator) Tuff Shed Salesforce CRM Tuff Shed 888tuffshed.com / Service ConnectLatest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 06/09/2026 08:32PM
The issue related to builder helper not downloading on the Home Depot side has been resolved. Thanks again for your patience.
IDENTIFIED
8 days ago - at 06/08/2026 07:43PM
We have identified the issue and are working on a fix. Thanks again for your patience.
INVESTIGATING
8 days ago - at 06/08/2026 06:32PM
We are currently investigating the issue specific build models not downloading the builder helper on the Home Depot side.
Latest Tuff Shed outages
IM-468 BOBJ Statement of Ops Not Completing - 7 days ago
IM-465 Unable to print, save, or send quotes - 19 days ago
IM-463 JDE Intermittent Connectivity Issues - 26 days ago
IM-462 Users are unable to access JDE - about 1 month ago
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