Outage in Tungsten Automation Americas

Printix - Printers are showing as “unregistered.

Resolved Major
September 18, 2025 - Started about 1 month ago - Lasted 4 days
Official incident page

Incident Report

We are currently investigating an issue where some customers are reporting that printers are showing as “unregistered.” The team is actively working to identify the cause and restore normal service as quickly as possible.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/22/2025 11:19AM

The incident has now been resolved.

MONITORING about 1 month ago - at 09/18/2025 12:53PM

The root cause of the incident has been identified and fixed. Normal functionality has been restored for most customers.

However, tenants who deleted printers are still affected. We are continuing our investigation into this specific scenario and will provide further updates as we progress.

INVESTIGATING about 1 month ago - at 09/18/2025 11:41AM

We are currently investigating an issue where some customers are reporting that printers are showing as “unregistered.” The team is actively working to identify the cause and restore normal service as quickly as possible.

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