Outage in Tungsten Automation Americas

AP Essentials - Slow Processing of Documents

Resolved Minor
September 18, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing an incident where document processing is slower than expected. Our engineering teams are actively investigating the root cause and working to restore normal performance as quickly as possible.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/18/2025 08:25PM

The issue causing slowness in document processing has been resolved. Document processing is now functioning as expected.

We will continue to monitor the service, but no further impact is expected.

MONITORING about 1 month ago - at 09/18/2025 07:53PM

A fix has been applied, and we are seeing improvements in document processing times. We will continue to closely monitor the service to ensure performance fully returns to normal.

Thank you for your patience while we worked to resolve this issue.

IDENTIFIED about 1 month ago - at 09/18/2025 05:22PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 09/18/2025 05:22PM

We are currently experiencing an incident where document processing is slower than expected. Our engineering teams are actively investigating the root cause and working to restore normal performance as quickly as possible.

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