Outage in Tungsten Automation Americas
Tungsten e-invoice Network Technical Support Help Center Disruption
Resolved Minor
September 16, 2026 - Started 1 day ago
- Lasted about 22 hours
Incident Report
Summary AI Generated
**Summary:** The Tungsten e-Invoice Network Technical Support Help Center was unavailable for approximately 21.7 hours due to an upstream Salesforce service disruption. Customers were unable to access the Help Center or submit new support cases during this period. The incident was monitored in coordination with Salesforce until resolution.
We are currently experiencing an issue affecting the Technical Support Help Center. Customers may receive a message indicating that the site is temporarily unavailable when accessing the Help Center or attempting to raise a new case.
The issue is related to an ongoing Salesforce service disruption. We are closely monitoring the situation with Salesforce and will provide updates as more information becomes available: https://status.salesforce.com/incidents/20004433
We apologize for the inconvenience and will update this message once the situation is resolved.
Components affected
Tungsten Automation Americas eInvoice NetworkTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
IDENTIFIED
1 day ago - at 09/16/2026 10:17AM
We are currently experiencing an issue affecting the Technical Support Help Center. Customers may receive a message indicating that the site is temporarily unavailable when accessing the Help Center or attempting to raise a new case.
The issue is related to an ongoing Salesforce service disruption. We are closely monitoring the situation with Salesforce and will provide updates as more information becomes available: https://status.salesforce.com/incidents/20004433
We apologize for the inconvenience and will update this message once the situation is resolved.
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