Outage in Tungsten Automation Americas
Poland e-Invoicing service degradation
Resolved Minor
September 22, 2026 - Started 3 days ago
- Lasted 2 days
Incident Report
Summary AI Generated
Poland's e-Invoicing service via Tungsten Automation experienced a 47-hour degradation affecting invoice clearance submissions to KSeF and document retrievals, causing transactions to remain stuck in intermediate statuses longer than expected. The eInvoice Network component was impacted, resulting in increased processing times for customers. Processing improvements were observed by September 23, with delayed transactions clearing and statuses updating as the situation moved toward resolution.
We are aware of an issue currently affecting our e-Invoicing services in Poland.
For Poland, customers may experience increased processing times for both invoice clearance submissions to KSeF and the retrieval of documents from KSeF. As a result, some transactions may remain in intermediate statuses longer than usual before being updated.
Our teams are actively investigating the root cause and working to mitigate the impact.
We will provide further updates as soon as additional information becomes available.
Thank you for your patience and understanding.
Components affected
Tungsten Automation Americas eInvoice NetworkTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
2 days ago - at 09/23/2026 08:30AM
We're seeing an improvement in the processing of e-Invoicing transactions for Poland. Previously delayed invoice clearance submissions and document retrievals are now going through, and transactions are moving out of intermediate statuses.
We're continuing to monitor the situation closely and will share a further update as soon as we can confirm the issue is fully resolved.
INVESTIGATING
3 days ago - at 09/22/2026 09:07AM
We are aware of an issue currently affecting our e-Invoicing services in Poland.
For Poland, customers may experience increased processing times for both invoice clearance submissions to KSeF and the retrieval of documents from KSeF. As a result, some transactions may remain in intermediate statuses longer than usual before being updated.
Our teams are actively investigating the root cause and working to mitigate the impact.
We will provide further updates as soon as additional information becomes available.
Thank you for your patience and understanding.
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